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  • TransPerfect

    London

    • Solutions Engineers (SEs) at TransPerfect are passionate about product development, client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster, smarter, and with higher quality.

    DESCRIPTION

    • Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations

    • Assist with data migration with pre-defined utilities and processes

    • Assist with PDC and IQ test scripts preparation and the execution

    • Build and Execute QA scripts for migration and other special projects

    • Write technical documentation about special projects and the new processes

    • Execute database scripts for enhancements to the reporting system

    • Assist Solutions Engineers in production server maintenance and new version deployments for applications

    • Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences Clients

    • Create custom eLearning videos internally and for clients – on the eTMF and SSU modules

    • Use AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation

    • Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements

    • Critically review and validate all AI-generated output (code, scripts, test cases, documentation) for accuracy, security, and compliance before use

    • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor


    • General knowledge of web application development, SOA, and how web services work

    • General knowledge of and course-work experience in the field

    • Detail oriented with strong problem-solving skills

    • Superior written and spoken communication skills in English

    • Proficiency in Microsoft Office (Word, Excel, Outlook), shell scripts

    • Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller

    • Proficient with Windows Operating systems XP and higher

    • Working knowledge of AI and generative AI concepts, including large language models (LLMs), prompt engineering, and the capabilities and limitations of AI tools

    • Hands-on experience using AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) to improve personal productivity and quality of work

    • Awareness of responsible AI use, including data privacy, confidentiality, and validation of AI output in a regulated (GxP) environment

    • Strong work ethic

    • Minimum Bachelor’s Degree from a 4-year college or equivalent

    DESIRED SKILLS AND EXPERIENCE

    • Willingness to learn eClinical solutions

    • General understanding of HTTP, REST, JSON, IIS 6, Web Services, and Web application development

    • General understanding of MSSQL, TSQL, XML, and C#

    • Scripting experience in shell scripts and Python

    • Experience building prototypes or proof-of-concept applications using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot)

    • Familiarity with integrating AI/LLM APIs (e.g., Anthropic, OpenAI, AWS Bedrock) into applications, automations, or workflows

    • Curiosity and drive to keep up with emerging AI tools and share best practices with the team

    • Able to multitask in a fast-paced environment

    • Work well with people from a variety of different backgrounds and cultures

    • Build relationships with clients and co-workers

    • Can work independently and as part of a team

    • Take active measures to solve problems and commit to a high level of service

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